Frequently Asked Questions
How long does shipping take?
Standard shipping takes 10–15 business days. Need it faster? Express shipping (7–10 days) is available for just $3.99 at checkout.
Do you offer free shipping?
Yes! Enjoy FREE Standard Shipping on all orders $50 and above. Orders under $50 have a flat $3.99 standard shipping fee. Express shipping is $3.99 on all orders.
Can I return a product if I changed my mind?
We do not accept returns for change of mind. Returns are accepted for defective or incorrect items only. If you wish to return an unwanted item, you will be responsible for the return shipping costs.
What if my product arrives damaged or defective?
Contact us within 30 days of delivery with your order number and photos of the issue. We'll send a replacement or issue a full refund — no return shipping required on your end.
How do I track my order?
You'll receive a tracking number by email once your order ships. Allow 3–5 days for tracking to activate after dispatch.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is my payment information secure?
Absolutely. Our site uses SSL encryption and we never store your full card details. All transactions are processed through secure, PCI-compliant payment gateways.
How do I contact customer support?
Email us at support@nexahomeco.com. We respond within 24 business hours, Monday–Friday.
Still have questions? Contact our team — we're happy to help!