Privacy policy
Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Nexa Home collects, uses, and protects your personal information when you visit our website, make a purchase, contact us, or interact with our store.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from Nexa Home, we may collect the following information:
- Name
- Email address
- Shipping and billing address
- Phone number, if provided
- Order details
- Payment confirmation information
- IP address
- Device and browser information
- Website activity, such as pages viewed and products added to cart
- Customer support messages
We do not store full credit card numbers. Payments are processed securely by third-party payment providers.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Handle returns, refunds, and replacements
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Send promotional emails, only if you have opted in
- Comply with legal and tax obligations
3. Payment Processing
Payments on our store are processed securely through Shopify and third-party payment providers such as credit card processors, PayPal, Shop Pay, or other available payment methods.
We do not directly store your full payment card details.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising or retargeting campaigns.
Cookies may help us understand:
- Which products visitors view
- How customers interact with our store
- Whether a visitor added a product to cart
- How our ads and marketing campaigns perform
You can disable cookies through your browser settings, but some website features may not work properly.
5. Email Marketing
If you subscribe to our email list or agree to receive marketing communications, we may send you promotional offers, product updates, and store news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@nexahomeco.com.
6. Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted service providers only when necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping and fulfillment partners
- Email marketing platforms
- Analytics and advertising platforms
- Customer support tools
- Fraud prevention providers
These providers only receive the information needed to perform their services.
7. Data Security
We use reasonable security measures to protect your personal information. Our website uses SSL encryption to help protect data transmitted through our store.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We keep order and customer information for as long as necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and maintain business records.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing emails
- Ask questions about how your data is used
To make a request, contact us at support@nexahomeco.com.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.
11. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Nexa Home
Email: support@nexahomeco.com