Terms of service

Terms of Service

Last updated: July 2026

Welcome to Nexa Home. By accessing our website, browsing our store, or purchasing from us, you agree to the following Terms of Service.

Please read these terms carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a purchase agreement in your location, or that you have permission from a parent or guardian if required.

You may not use our products or website for any unlawful or unauthorized purpose.

2. Product Information

We make every effort to display product descriptions, images, prices, colors, dimensions, and availability as accurately as possible.

However, minor differences may occur due to screen settings, lighting, product updates, or manual measurement.

Product images are for illustration purposes and may include props or accessories not included with the product unless clearly stated.

3. Pricing and Availability

All prices are listed in USD unless otherwise stated.

Prices, discounts, product availability, and promotions may change without notice.

We reserve the right to correct pricing errors, cancel orders affected by errors, or refuse orders where pricing or product information was displayed incorrectly.

4. Orders and Payment

When you place an order, you agree to provide accurate billing, shipping, and contact information.

We reserve the right to refuse, cancel, or limit any order if we suspect fraud, unauthorized activity, incorrect information, or abuse of promotions.

Payment must be completed before an order is processed.

5. Shipping and Delivery

Shipping times are estimates and may vary depending on destination, carrier delays, customs processing, weather, holidays, or other factors outside our control.

Please refer to our Shipping Policy for current shipping options, estimated delivery times, and shipping fees.

Once your order ships, you will receive tracking information by email when available.

6. Returns, Refunds, and Replacements

Returns, refunds, and replacements are handled according to our Return & Refund Policy.

By purchasing from Nexa Home, you agree to review and follow our return instructions before sending any item back.

Items returned without prior authorization may be refused.

7. Order Cancellations and Changes

Orders may be cancelled or modified within 12 hours of purchase. After this window, your order may already be processing and changes may not be possible.

To request a cancellation or change, contact support@nexahomeco.com as soon as possible.

8. Discount Codes and Promotions

Discount codes must be used at checkout and cannot be applied retroactively after an order is placed.

Promotions may be changed, limited, or ended at any time.

Only one discount code may be used per order unless otherwise stated.

9. Customer Responsibilities

Customers are responsible for:

- Providing accurate shipping information
- Reviewing product details before purchase
- Checking order confirmations
- Contacting us promptly if there is an issue
- Following return instructions if a return is approved

Nexa Home is not responsible for delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.

10. Prohibited Uses

You may not use our website or products:

- For unlawful purposes
- To violate any laws or regulations
- To infringe upon intellectual property rights
- To transmit harmful code, spam, or malicious activity
- To interfere with the security or operation of our website
- To attempt fraudulent purchases or chargeback abuse

11. Limitation of Liability

To the fullest extent permitted by law, Nexa Home is not liable for indirect, incidental, special, or consequential damages resulting from your use of our website or products.

Our maximum liability for any order is limited to the amount paid for that order.

12. Third-Party Services

Our store may use third-party services such as Shopify, payment processors, shipping providers, analytics tools, advertising platforms, or customer support tools.

We are not responsible for the actions, policies, or performance of third-party services.

13. Intellectual Property

All website content, including text, graphics, logos, product descriptions, images, and design elements, is owned by or licensed to Nexa Home and may not be copied, reproduced, or used without permission.

14. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated “Last updated” date.

Continued use of our website after changes are posted means you accept the updated terms.

15. Contact Information

For questions about these Terms of Service, please contact us:

Nexa Home
Email: support@nexahomeco.com