Refund policy

Nexa Home Return & Refund Policy

Last updated: July 2026

At Nexa Home, we want you to feel confident shopping with us. We offer a 30-Day Return & Replacement Guarantee to protect customers while keeping our policy fair and clear.

1. Damaged, Defective, Wrong, or Missing Items

Please contact us within 30 days of delivery if your item arrives damaged, defective, incorrect, or missing parts.

To help us resolve the issue quickly, please email support@nexahomeco.com with:
- Your order number
- A short description of the issue
- Clear photos or videos of the product and packaging

If the issue is approved, we will offer one of the following:
- A free replacement
- Replacement parts, if applicable
- A full or partial refund

For approved damaged, defective, or wrong-item cases, Nexa Home covers the replacement cost. Return shipping is not required unless we specifically request the item back.

2. Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery only if the item is:

- Unused
- Unopened
- In its original packaging
- In the same condition as received
- Approved by our support team before being returned

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping fees are non-refundable.

We do not accept change-of-mind returns for items that have been opened, used, damaged, washed, altered, or returned without original packaging.

3. Items Not Eligible for Return or Refund

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

- Used or opened items
- Items damaged due to customer misuse
- Items returned without original packaging
- Items returned without prior approval
- Clearance, final sale, or promotional items
- Gift cards or digital products, if applicable

4. Return Authorization Required

Please do not send items back without contacting us first.

To start a return, email support@nexahomeco.com with your order number and reason for return. If your return is approved, we will provide return instructions.

Returns sent without prior authorization may be refused.

5. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds are processed to the original payment method within 5–7 business days. Your bank or credit card provider may take additional time to post the refund.

6. Lost or Delayed Orders

If your package is confirmed lost in transit, we will provide a replacement or refund.

If an order has not been delivered within 30 business days, please contact us at support@nexahomeco.com so we can investigate and resolve the issue.

7. Cancellations and Order Changes

Orders may be cancelled or changed within 12 hours of purchase. After that, the order may already be processing and changes may not be possible.

Contact us as soon as possible at support@nexahomeco.com.

8. Contact Us

For returns, refunds, or order issues, contact:

support@nexahomeco.com
Response time: Within 24 business hours, Monday–Friday