Privacy Policy

Last updated: July 1, 2026

This Privacy Policy describes how Nexa Home ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from nexahomeco.com (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information in connection with the services we provide:

Order & Account Information

When you place an order, we collect your name, billing address, shipping address, email address, phone number, and payment information. We use this information to process transactions, arrange delivery, and send order confirmations and invoices.

Device & Usage Information

We automatically collect certain information about your device when you visit the Site, including your web browser version, IP address, time zone, referring URLs, pages viewed, and how you interact with the Site. We use cookies, log files, and similar tracking technologies to collect this data.

Customer Support Information

If you contact us for support, we collect your name, email address, and the contents of your messages to provide assistance and resolve issues.

2. How We Use Your Information

To process and fulfill your orders
To communicate with you about your orders and account
To send promotional emails and offers (only with your consent; you may unsubscribe at any time)
To improve and optimize our website and shopping experience
To detect and prevent fraud or unauthorized transactions
To comply with applicable laws and regulations

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only as needed to operate our business:

Shopify — our e-commerce platform provider. See Shopify's Privacy Policy.
Payment processors — to securely process your payment. We do not store full credit card numbers.
Shipping carriers — to fulfill and deliver your order.
Analytics providers (e.g., Google Analytics) — to understand how customers use our Site. You can opt out at tools.google.com/dlpage/gaoptout.
Legal authorities — if required by law, court order, or to protect our rights.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us remember your preferences, keep items in your cart, and understand how you interact with our pages. You can control cookie settings through your browser preferences, though some features of the Site may not function properly if cookies are disabled.

5. Behavioral Advertising

We may use your information to show you targeted ads on third-party platforms. You can opt out of personalized advertising:

Facebook: facebook.com/settings/?tab=ads
Google: google.com/settings/ads/anonymous
Digital Advertising Alliance: optout.aboutads.info

6. Data Security

We implement industry-standard security measures including SSL encryption to protect your personal information during transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for a minimum of 7 years for tax and accounting purposes.

8. Your Rights

Depending on where you reside, you may have the following rights regarding your personal information:

Access — Request a copy of the personal data we hold about you
Correction — Request correction of inaccurate data
Deletion — Request deletion of your personal data (subject to legal obligations)
Opt-out — Unsubscribe from marketing emails at any time via the unsubscribe link in any email

California residents may have additional rights under the CCPA. To exercise any of these rights, contact us at support@nexahomeco.com.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.