Return & Refund Policy

Last updated: June 2026

At Nexa Home Smart Solutions, we stand behind every product we sell. Your satisfaction matters — and our policy is designed to be fair to all customers.

✓ We Accept Returns For:

• Defective or damaged items — If your product arrives broken or malfunctions due to a manufacturing defect, we will replace it or issue a full refund at no cost to you.
• Wrong item received — If we shipped the wrong product, we correct it immediately at our expense.
• Missing items or accessories — Contact us and we'll send replacements right away.

✗ We Do Not Accept Returns For:

• Change of mind / Buyer's remorse — We do not accept returns because you changed your mind, no longer want the product, or found it at a lower price elsewhere.
• Incorrect purchase — Please review product descriptions and specifications carefully before ordering.
• Customer-damaged items — Items damaged due to misuse after delivery are not eligible for return.

📦 Return Shipping Costs

• For defective or wrong items: Nexa Home covers all return shipping costs.
• For buyer-remorse returns (approved case-by-case): Customer is responsible for all return shipping fees to our warehouse. Original shipping fees are non-refundable.

⏱ Return Window

You have 30 days from the delivery date to report a defective or incorrect item. Contact us at support@nexahomeco.com with your order number and photos of the issue.

💳 Refund Process

Once your return is received and inspected, we will notify you of approval within 3 business days. Approved refunds are processed within 5–7 business days to your original payment method. Credit card refunds may take an additional 3–5 business days depending on your bank.