Shipping Policy

Last updated: July 2026

At Nexa Home, we work hard to get your order to you quickly and keep you informed every step of the way.

📦 Shipping Options

🕐 Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. You'll receive a shipping confirmation email with your tracking number once your order is on its way.

📍 Where We Ship

We ship to the United States and internationally to select countries. All delivery estimates shown apply to US addresses.

🔍 Tracking Your Order

Once your order ships, we'll email you a tracking number. Please allow 3–5 business days after your shipping confirmation for tracking information to appear. You can also track your order anytime at: Track My Order →

⌛ Delayed or Missing Packages

Shipping delays can occasionally happen due to high volume or processing times. If your order hasn't arrived within 25 business days of your ship date, contact us and we'll investigate right away.

If a package is confirmed lost by the carrier, we will reship your order or issue a full refund — at no extra cost to you.

📬 Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for packages delivered to an incorrect address provided at the time of order. If you spot an error right after placing your order, email us immediately at support@nexahomeco.com and we'll do our best to correct it before dispatch.